Your privacy is not a small matter to us. This document explains exactly what data we collect, what it is used for, and how we keep it safe with bbiplay.
Every action we take in handling your data is guided by the following six core principles.
Your data is protected with 256-bit SSL encryption at every layer of transmission. bbiplay servers are hosted in internationally certified data centres with strict physical and digital access controls.
Bbiplay only collects data that is strictly necessary to provide our services. We do not collect information unrelated to platform operations or regulatory requirements.
Your personal data is never sold, rented, or disclosed to any third party for marketing or commercial purposes without your explicit consent.
You have the right to access, amend, request deletion of, or restrict the processing of your personal data at any time via your account settings or by contacting support.
The bbiplay Privacy Policy is written in plain, easy-to-understand language — not deliberately confusing legal jargon. We believe you have the right to know exactly what happens to your data.
Your personal data is retained only for as long as necessary for the stated purposes or as required by Malaysian law. Once that period expires, data is securely deleted.
This Privacy Policy is published by bbiplay and applies to all users of our platform, including the website, mobile app, and all related services accessed under the bbiplay brand. It describes how we collect, store, use, disclose, and protect your personal information when you use our services.
By registering a bbiplay account or using any of our services, you agree to the data protection practices described in this Privacy Policy. We respect your privacy and are committed to ensuring that your personal information is handled responsibly, securely, and transparently.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and relevant international data protection standards. In the event of any conflict between the Bahasa Melayu version and any other language version, the Bahasa Melayu version shall prevail.
Bbiplay collects several categories of personal data across different situations. Below is a full breakdown of the data we collect and why:
| Data Category | Example Information | Date Collected |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth, gender | During registration & KYC |
| Contact Information | Phone number, email address, residential address | During registration |
| Financial Data | Bank account number, e-wallet, deposit & withdrawal records | During transactions |
| Gaming Data | Game history, wins, losses, game preferences | Ongoing during use |
| Technical Data | IP address, device type, web browser, operating system | Automatically upon access |
| Communication Data | Support chat logs, emails, complaint records | When you contact us |
Every piece of data we collect has a clear and legitimate purpose. bbiplay uses your personal information for the following purposes:
Bbiplay does not sell or rent your personal data to any third party. However, there are specific situations where we share your data with trusted parties:
The security of your data is an absolute priority for bbiplay. We implement multiple layers of technical and operational protection to keep your personal information safe at all times:
Bbiplay uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and deliver more relevant content. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality or performance of the bbiplay platform on your device.
Under Malaysia's PDPA and bbiplay's internal policies, you have the following rights regarding your personal data. We fully respect these rights and will assist you in exercising them:
Bbiplay is a platform designed exclusively for adults aged 18 and above. We do not intentionally collect, process, or store personal data from individuals under the age of 18.
If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the account in question. If you are a parent or guardian and believe your underage child has registered a bbiplay account, please contact us immediately.
Bbiplay retains your personal data for as long as necessary to fulfill the original purpose of collection or as required by applicable Malaysian law. In most cases, active account data is retained for the duration of the account's activity and for an additional period after account closure for legal and regulatory compliance purposes.
Financial transaction data is retained in accordance with the minimum requirements set by Malaysian financial legislation. Once the stipulated retention period ends, data is securely deleted or anonymised using procedures that ensure it cannot be recovered.
In the context of global operations, your data may be processed on servers located outside Malaysia. Any such data transfer is carried out with adequate contractual safeguards to ensure your data remains protected to the same standards set out in this Privacy Policy.
Bbiplay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or how we operate. Any significant amendments will be communicated to you via in-platform notifications or email at least seven days before they take effect.
If any changes require new consent from you, we will request that consent explicitly before the changes take effect. The "Updated" date at the top of this document will always reflect the date of the latest version.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the bbiplay team is ready to assist you.
For complaints that cannot be resolved through our internal support channels, you have the right to submit a complaint to the Malaysia Department of Personal Data Protection or the relevant regulatory body.
With 256-bit SSL encryption, a transparent privacy policy, and a full commitment to data security, bbiplay is a platform you can trust.